| Client |
Compaq Computer Corporation
Now Hewlett-Packard |
|
| Industry |
Computer Retail & Customer Service |
|
| Technology |
| Languages |
ASP, JavaScript, VB, Perl, SQL, HTML |
|
| Platform |
Microsoft, Digital UNIX |
|
| Tools |
VisualStudio, HomeSite, XTerm, PhotoShop |
|
| URL |
htp://www.compaq.com |
|
|
| Synopsis |
In 1998, Advarion Incorporated took on a massive-scale project with Compaq Computer
Corporation, the second largest computer retailer in the world.
The goal: to database thousands of non-standard text files representing every single software
and firmware update ever created by Compaq, called SoftPaqs. Then, create a web application for
Frequently Asked Questions (FAQ) to be launched on Compaq's ASP server farm.
Advarion Inc. successfully used simple Perl text processing on a UNIX server to intelligently
create a relational database from the text files using a secondary database of terms and text patterns.
Finally, a simple and advanced search were built to search the database on boolean terms, release dates,
affected components, and affected Compaq models.
Result. A seemingly impossible project that some estimated would cost millions and take months or
years to complete with a team of 20... was completed from inception to launch in four weeks,
with a team of 3, for less than $10,000.
Eventually, the application was calculated to have saved Compaq over $3.4 million in customer support
calls in the first year of use.
|
|
COMPAQ COMPUTER CORP
OCT 1998 |
